Cancellations

Please note we hold a strict 24-hour cancellation policy. If you cancel your appointment within 24 hours, you will incur a 50% charge of the full treatment cost. You can reschedule your appointment using your booking confirmation email or by calling the salon on 01668 282266 if it’s more than 24 hours prior to your treatment. If you fail to attend your appointment without cancelling, you will incur a charge for the full treatment and you will need to pay in full prior to any future treatments booked. 

Deposits

Deposits are non-refundable, you can reschedule your appointment and your deposit will be transferred over to your future booking. If you are unable to reschedule, please contact us at least 24 hours before your appointment.

Punctuality & Courtesy

Please note we hold a strict punctuality policy. All allocated appointments must begin and end at the scheduled time so that the next client is not delayed. If you are 10 minutes late or more, we may not be able to carry out your treatment and you will incur the full treatment cost.

We kindly ask new clients to arrive 10 minutes before their appointment time so that they have time to complete a client consultation form.

We ask you to please refrain from taking phone calls in the salon and that your mobile is on silent for the duration of your time at the salon to allow everyone to enjoy their appointments in peace.

Gift Vouchers

Gift vouchers are non-refundable. They are strictly valid for 12 months from purchase (unless stated otherwise when purchasing) and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred.

Your gift voucher code must be quoted at the time of booking and must be presented to your therapist at the beginning of your treatment.

We are not responsible for any vouchers lost, stolen or destroyed, failure to produce a voucher within person or provide a voucher code will result in the amount being lost altogether.

You are not under obligation to use the full value of your voucher during one session.

Late cancellations and failure to show (terms laid out above) also apply to gift vouchers.

Medical Conditions

We ask that you disclose all medical conditions, including pregnancy, prior to your booking as some treatments may not be suitable. You must also include all medical conditions and history on your client consultation form which will be treated with confidentiality.

Date Protection Policy

Personal details taken from clients during consultation procedures will be stored inn line with GDPR guidelines.

Price alterations

We reserve the right to review prices in line with inflation.

Purchase of retail products

All retails products must be paid in full at the time of purchase of ordering. Prepaid course of treatments must be used within 12 months from date of purchase. Unless stated otherwise.

Any treatment courses are non-refundable.

Hygiene Salon hygiene is of the upmost importance, all our tools and work areas are cleaned and disinfected between treatments.

Patch testing

It Is the client’s responsibility to ensure they have the correct patch testing within the relevant time scale. Full information is provided on our online booking system.

Failure to have been patch tested will mean the treatment will be refused and you will be charged the full treatment cost. 

If you are having a nail treatment, please remember to book any relevant “Shellac removals”. Failure to do so will mean the removal process will cut into your treatment time (a minimum of 15 minutes, sometimes longer if you are wearing a brand from another salon) and you will be still be charged the full treatment cost.